This page explains the store rules that apply to customers and orders.
Last updated: September 14, 2026
How long will my order take?
Processing usually takes 1–2 business days after successful payment authorization. Estimated carrier transit after shipment is 4–6 business days.
Can I return or exchange an item?
Yes. Defective and non-defective new merchandise can be returned by mail, and exchanges are accepted. Submit the request within 30 days after delivery. Non-defective merchandise must be new and unused.
Are there return fees?
A free prepaid return label is included in the package, and there is no restocking fee.
When does an approved refund start?
We process and initiate an approved refund to the original payment method within 10 days. Bank posting time may be longer.
What payment cards are shown?
The footer displays Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro as the merchant-designated card list. The options actually offered for a particular transaction are shown at checkout.
For help, use our Contact Us page.